Return Policy

 Return Policy

At NOVURA™, we are committed to providing the best possible experience.

You have 30 days after receiving your order to request a return.

 ✅ Return Conditions:

- The product must not have been used

- It must be returned in its original packaging

- It must be in perfect condition

 💰 Return fees:

- Return shipping costs are the customer's responsibility

- Unless the product arrived damaged or defective

 📩 How to request a return:

Contact us via our contact form with your order number and reason for return.

Our team will respond within 24 to 48 hours.
 
🔄Refund Method:
Once your return is received and inspected, we'll issue a fully refund to your original payment method within 5-7 business days.

This policy complies with EU consumer protection regulations.
For any questions, feel free to contact us: contact@novuraofficial.com